Humanscale's Terms & Conditions

Humanscale will not charge return fees, change fees, or cancellation fees on products purchased directly through with the exception of Separation Panels as noted below. 


Humanscale International Holdings Ltd. (“Humanscale”) can be reached at the following:  

Humanscale International Holdings Ltd.  
IDA Industrial Estate, Poppintree
Finglas, Dublin 11, Ireland
+353 (0) 1 858 0910

Please read the following Terms and Conditions carefully before using By accessing the site via the internet or any other medium, you (“the User”) accept and agree to all conditions imposed in this Terms and Conditions Agreement.
Humanscale reserves the right to modify these Terms and Conditions at any time without notice to the User. Any change in these Terms and Conditions is effective immediately upon the User's receipt of notice from Humanscale. Notice can be given through e-mail, posting on the site or any other means by which the User may obtain notice. Users should check these Terms and Conditions periodically for changes. Any use of the site after changes have been made shall be deemed as acceptance of those changed Terms and Conditions. Humanscale reserves the right to monitor use of the site.
Humanscale has the exclusive right to control accessibility and any other information found on the site. Humanscale can restrict access to any or all portions of the site or remove any information or content from the site at any time. Humanscale reserves the right to terminate this site at any time without prior notice.

Upon approved credit, terms of payment are net 30 from date of Shipment. Deposits may be required for large or custom orders. The processing of orders and/or Shipment of orders placed may be delayed if the deposit is not received with the order or if Customer’s account is in “Past Due” status.

All Customers of Humanscale must either pay through the website or complete a credit application, with current information, which must be signed by an owner or officer. A line of credit may be set by our Credit Department, however the basis for the line of credit may be changed or cancelled at our discretion and advance payment may be required. Any unpaid balance, upon which payments are not made within 30 days of Shipment, the Customer will pay Humanscale in addition to the unpaid balance interest calculated at the rate of 2% per month from “Past Due” status, without forfeit of Humanscale’s right to payment.

All sections of the Purchase Order must be completed in full by a person authorised by the Customer.

All changes to or cancellations of orders placed must be in writing and sent to Customer Service. All order changes or cancellations made less than four (4) weeks before the scheduled date of Shipment will incur a minimum change/cancellation fee of 25% of the net price. Irrespective of when notified, changes or cancellations are not binding upon Humanscale until Humanscale issues a written acknowledgment of the change or cancellation. Order changes are defined as the deletion of line items or a change in style, colour, quantity or ship-to address. Order changes that result in a quantity reduction may be subject to an additional small order handling fee. Humanscale reserves the right to cancel any outstanding orders without liability and arrange a full refund to the Customer.

Refunds from returns for items purchased through will typically take 5 to 10 days to process.

Humanscale’s list prices do not include sales tax. Customer is responsible to remit all such tax. Value added tax (VAT) is chargeable on all sales to non-exempt Customers in Ireland and to non-VAT registered Customers in U.K. & Europe.

All discounts and list prices are subject to change without notice. Prices in effect are those at the time of Purchase Order. If the requested Shipment date is more than 120 days after the Purchase Order date, Humanscale reserves the right to price said order based on the current list price as at the Shipment date. No quotation issued by Humanscale shall constitute an offer to sell the Products.

All orders received beginning July 8, 2022, will include a 4% Raw Materials Surcharge.

Humanscale reserves the right to determine carrier method of shipment and routing of all deliveries. For seating, all prices quoted include the cost of shipping or delivery for orders of ten (10) chairs or more, unless specifically mentioned in quotation. For orders under ten (10) chairs, delivery shall be charged at £15 per chair. For ergonomic accessories, all prices quoted include the cost of delivery for orders over £2000 list, unless specifically mentioned in the quotation. For orders under the value of £2000 list, delivery shall be charged at 5% of the list price with a minimum of £15.

Product shortages must be noted at the time of delivery and reported to the carrier for correction. Claims against Humanscale for shortages, errors, etc. must be made in writing and must be received by Humanscale within three (3) days of the date of delivery or Customer waives its right to make such a claim.

If the shipping container shows any external damage, the Customer is instructed to refuse the Product at time of delivery. If it is a multiple piece order, the Customer may refuse only the damaged items. Humanscale will not issue full credit for any returned Product unless all the following actions are taken by the Customer:
1. Note damage on the delivery receipt at time of delivery.
2. Refuse Product at time of delivery.
3. Contact Humanscale’s Customer Service within 24 hours of the attempted delivery and advise them of the damage.
4. Enter a chargeable replacement order; credit will be issued after the disposition of damaged Product is determined.

If Customer determines that there is internal damage, not visible at time of delivery, Customer will retain all packaging materials and take the following actions within fifteen (15) calendar days from the date of delivery:
1. Request inspection by calling local terminal to report damage.
2. Retain merchandise in the original packaging.
3. Call your Humanscale Customer Service Department, provide order and Product information.
4. Get a copy of the inspection report from carrier.
5. Enter a chargeable replacement order; credit will be issued after the disposition of damaged Product is determined.

If a Customer is unable to accept a scheduled Product delivery, Humanscale, if notified before the Product is placed with a carrier, shall store the Product at the Customer’s expense. Humanscale shall invoice the Customer for the Product and all storage and associated fees. If a Customer is unable to accept a scheduled Product upon delivery, the Customer shall be responsible for placing the Product in suitable storage and bears the risk of loss and damages. However, payment of the balance due is Nett 30 days from date of Shipment.


Humanscale offers the following warranties on its products:

Product Warranty
Customer’s Own Material (COM, COL) No Warranty
Switch Mouse 1 Year, 24/7 Warranty
Pro Click Mouse 2 Years, 24/7 Warranty
Technology Products 3 Years, Limited Warranty
Keyboard Trays 15 Years
Palm Rests & Mouse Pads 5 Years
Element Series Lights 10 Years
Horizon Series Lights 10 Years
Diffrient Series Lights 5 Years
Nova Series Lights 10 Years
Float Table, (Mechanical)* 5 Years
QuickStand Sit/Stand Workstation, QuickStand Lite, QuickStand Eco, QuickStand Underdesk 5 Years
Fabric/Cushions/Arm Pads/Wood 5 Years
M2, M/Flex & Para/Flex Monitor Arms 15 Years
M2.1, M8.1, M/Flex for M2.1 and M/Flex for M8.1 Monitor Arms 15 years
M4, M7 & M8 Monitor Arms with Gas Cylinder Components

10 Years

M10 and M/Flex for M10 Monitor Arms 10 Years
Ballo Stool** 3 Years
Vessel Lights† 10 Years, 3 Years for the power supply driver
M/Connect 3 Years
M/Power 3 Years
M/Connect 2 3 Years
Monarch Mat 3 Years
Office IQ 1 Year
Summa 10 Years
Separation Panels 5 Years
NeatCharge 2 Years
All other seating and products detailed in a current Humanscale Price Guide, unless otherwise specified 15 Years
All other products NOT detailed in a current Humanscale Price Guide Varies; consult your Humanscale representative for details


* Modifying or tampering with any part of the base of the Float Table will render the warranty void. The warranty on the Float Table applies to the base and work surface if the table top is provided by Humanscale, and only to base if the table top is provided by a third-party, provided that the third-party table top meets the following requirements: (i) has a depth of 36” or less, (ii) has a width of 72” or less, and (iii) the total weight load including work surface is no more than 130 lbs for the standard base and no more than 160 lbs for the heavy duty base.

** Note: Ballo is not a task chair. It has not passed the BIFMA or European EN standards for office seating. The Ballo is an exercise chair that is designed for dynamic seating and frequent movement. All Ballo instructions should be followed to ensure a comfortable experience.

†The warranties for the Vessel lights exclude labour and other costs associated with the installation and/or removal of the lights from ceilings, walls, fixtures, etc. Further, Humanscale has no warranty obligations if the product is affected by internal or external environmental conditions (including but not limited to water, moisture, outdoor use, or temperature damage), power fluctuations, improper power supply, or if the product is not installed and used in compliance will all applicable standards and electrical codes.

This WARRANTY is applicable to the initial Customer only and is non-transferable. Humanscale warrants that, at the time of Customer’s acceptance, the Products will be in good working order and will be free from defects in material and workmanship and does not apply to normal wear and tear or damage caused by accident, neglect, misuse or improper installation or operation. Humanscale will not be responsible for damage due to service, maintenance, modifications or tampering by anyone other than an authorised Humanscale representative. This warranty is based upon a successive single 8-hour shift usage only and shall be pro-rated for double-shift or triple shift usage.

In the event a Product is defective and Humanscale receives written notice of the defect within the Warranty period, Humanscale, at its option, will either repair or replace the defective Product. This Warranty does not cover damage caused by a carrier or transportation of the Product from one location to another, or alterations made by owner. Humanscale shall be under no liability under the above Warranty if the total price for the Products has not been paid by the due date for payment.

Purchaser’s remedies set forth herein are exclusive and the liability of Humanscale with respect to the breach of this agreement or any contract entered into between the parties pursuant hereto shall not exceed the price of the product or part on which such liability is based. In no event will Humanscale be liable to purchasers for any special, collateral, incidental or consequential damages however caused, whether by Humanscale’s negligence or otherwise.

The remedies provided above are the purchaser’s sole remedies for any failure of Humanscale to comply with its obligations regarding the workmanship of its products. Correction of any nonconformity in the manner and for the period of time provided shall constitute complete fulfilment of all liabilities of Humanscale, with respect to or arising out of the product furnished hereunder.

Although Humanscale has attempted to provide accurate information on the site, Humanscale makes no guarantee or warranty, expressed or implied, as to the reliability, accuracy, timeliness or completeness of that information and assumes no responsibility for any errors or omissions therein. The User accesses this site at his or her own risk. The site is provided on an "as is, as available" basis without warranty of any kind, and any and all warranties of merchantability or fitness for a particular purpose or non-infringement are specifically disclaimed. Neither Humanscale nor its affiliates, employees, agents or third-party content providers shall be liable for any loss resulting from use or unavailability of information or content on this site, including, but not limited to, any lost profits, loss or damage to data, or any direct, indirect, special, consequential, compensatory or incidental damages, even if they have been advised of the possibility of such damages.

This disclaimer is applicable to any damage or injury resulting from negligence or omission of Humanscale, computer virus or other similar item, telecommunications errors, or unauthorised access to or use of user information through theft or any other means. Humanscale is not liable for criminal, tortious or negligent actions or omissions of third parties, which affect this site.

In no event will Humanscale or any of its affiliates, agents, employees, assignees or third-party content providers be held liable for any tortious or illegal conduct of other users. In no event will Humanscale or any of its affiliates, agents, employees, third-party content providers or assignees be held liable for any damage to equipment, hardware or other property of the user or personal injury which arises in connection with use of the site.

Ownership of the Products which are subject of this contract shall not pass to the Customer until they are fully paid for. Notwithstanding delivery and the passing of risk, property in and title to the Products shall remain with Humanscale until Humanscale has received full payment of the Products. Payment of the full price shall include, without limitation, the amount of any interests or other sum payable under the terms of this contract between Humanscale and the Customer.

All Customers of Humanscale must obtain prior written permission to advertise and sell Humanscale Products on the Internet, including, but not limited to online auctions, online marketplaces, and Customer-owned eCommerce websites. Authorised retailers and commercial dealers will be provided Terms & Conditions and a Recommended Retail Price Guide.

Pre-Approval of Internet Content: Humanscale must approve the final versions of all contents to be placed on any online site relating to the Humanscale Products before they are published. To request approval, send an email to and provide access to the proposed online offering.


Humanscale's Terms & Conditions